At Belle Havens, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

1. Who We Are

Belle Havens
📧 bellehavens@outlook.com
Website: www.bellehavens.com

We are the data controller responsible for your personal information. By using our site, you consent to the practices described in this policy.

2. Information We Collect

We collect information to provide better service to our customers and improve your shopping experience.

Information You Provide to Us:

• Contact Information: Name, email address, phone number, billing and shipping addresses

• Payment Information: Credit/debit card details or payment method information (processed securely through our payment partners—we do not store full payment details)

• Account Information: Username, password, and preferences if you create an account

• Communications: Information you provide when contacting customer support or leaving reviews

Information We Collect Automatically:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on site, referring website, clicks and interactions

• Cookies & Tracking Technologies: See our Cookie Policy section below for details

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your order status

• Send promotional offers and newsletters (only with your consent)

• Improve our website, products, and customer service

• Detect and prevent fraud or unauthorized activity

• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Performance of a contract (e.g., processing your order)

• Your consent (e.g., for marketing emails)

• Legitimate business interests (e.g., improving our services)

• Legal compliance (e.g., tax and accounting obligations)

5. Sharing Your Information

We never sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

• Payment Processors: To securely process transactions

• Shipping Carriers: To deliver your orders

• IT Service Providers: Website hosting, data storage, and analytics

• Marketing Platforms: Email service providers (only with your consent)

• Legal Authorities: When required by law or to protect our rights

All third-party service providers are contractually obligated to protect your information and use it only for the services they provide to us.

6. Cookies & Tracking Technologies

Belle Havens uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and cart items

• Understand how you use our site

• Deliver relevant advertisements

• Improve site performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Types of Cookies We Use:

• Essential Cookies: Required for site functionality

• Performance Cookies: Help us understand how visitors interact with our site

• Functional Cookies: Remember your preferences

• Targeting Cookies: Deliver personalized advertisements

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information (subject to legal exceptions)

• Restriction: Limit how we use your information

• Portability: Receive your information in a structured, commonly used format

• Opt-Out: Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at bellehavens@outlook.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This includes maintaining records for tax, accounting, and legal compliance.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption on all pages where personal information is collected

• Secure payment processing through PCI-compliant partners

• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws. When we transfer your information internationally, we take steps to ensure it receives an equivalent level of protection.

11. Children's Privacy

Belle Havens does not knowingly collect information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to information collected by Belle Havens. We are not responsible for the privacy practices of other sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

14. Your California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect

• The right to request deletion of your personal information

• The right to opt-out of the sale of personal information (we do not sell personal information)

• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us at bellehavens@outlook.com.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Belle Havens
📧 bellehavens@outlook.com